Client Case of Baowu Special steel Passing Its Exceptional Service Attitude
Baowu Special steel has experienced more than 20 years of high-quality development up to 2024 and has gradually grown into a comprehensive metal raw material supplier integrating independent research and development, production and processing, and international trade. Covering more than 60 series and over 500 metal products, Baowu Special steel has successfully contributed to allowing China-made steel products to dominate the global market.
As a matter of fact, the success secret of the company is largely attributed to its highly professional and considerate client service throughout that rarely fails the expectations of the clients worldwide. Actually one case a few weeks ago can say more than enough about that! There was a client from Italy who had never placed large-quantity orders from Chinese steel suppliers before, seeking Monel 400 plates and pipes. Monel 400, also known as UNS N04400 or German grade 2.4360, is a high-performance alloy whose unique chemical composition and excellent mechanical properties enable it to perform well in various harsh environments. Whether in the marine engineering or chemical industries, Monel 400 plays an important role in providing reliable protection and support for various equipment and components.
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There were two things that made this order highly challenging to fulfill in accordance with the client’s request. One was that the client had very urgent demand for this product, asking for it to be delivered within a very limited cycle that is almost unattainable. And this was especially hard when a large amount of product parameters needed to be confirmed with the factory. For another, a series of product tests including coloration test, spectrum detection test, ultrasonic detection test, thickness and accuracy test were necessary to complete as the plates and pipes are to be put into use for the manufacture of highly professional and significant facilities that can accommodate no defects and errors. In spite of these two unfavorable factors, Baowu Special steel still chose to step ahead and take on the role of fulfilling this order loaded with the client’s hope.
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| Coloration Test | Coloration Test | Coloration Test | Spectrum Detection Test | Spectrum Detection Test | Spectrum Detection Test |
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| Ultrasonic Detection Test | Ultrasonic Detection Test | Ultrasonic Detection Test | Length Measurement | Thickness Measurement | Hole Spacing Measurement |
To ensure the order can be delivered within the specified time period, our client service team managed to get in touch with all the major shipping companies across the country and had the shipment assigned to the company with the fastest delivery time. In the meanwhile, we efficiently coordinated with the product test agencies following the client’s instructions, making sure the tests were carried out as soon as the manufacture of the plates and pipes were complete, without causing any possible waste of time throughout. Fortunately, this order arrived in Italy in a timely manner after all the efforts of Baowu Special steel, resulting in the deep satisfaction and genuine gratitude from our client who had once been desperate for the right steel supplier to show up!
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After more than twenty years of hard work and progress, Baowu Special steel has established three core advantages of leading R&D, high-end quality, and fast delivery, and is committed to providing customers with one-stop metal raw material solutions. We have multiple advanced steel production lines that can produce steel products of various specifications and types with high efficiency and high quality to meet the diverse needs of the market. At the same time, we have established a complete supply system through in-depth cooperation with industry giants such as Baosteel, TISCO, and Posco, to ensure that our clients can obtain metal materials of the highest quality. We attach great importance to quality and implement strict quality inspections to ensure that each batch of products meets the highest standards. In order to further improve client service, we have established warehousing centers in important domestic port cities such as Qingdao and Tianjin to optimize the storage and distribution process of goods to ensure that products can be delivered to clients more timely and efficiently. Please feel free to reach us for any inquiry, especially when you are seeking the right supplier that can meet your expectations the way we helped our Italian client mentioned above!
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Baowu Special steel Products (Shandong) Co., Ltd.